Property Genius Named a Knowledge Base Expert in the 2025 Front Game Changer Awards!

We are absolutely delighted to share that Property Genius has been recognised as a Knowledge Base Expert in the 2025 Front Game Changer Awards! ?

This award places us in the top 1% of Front customers leading the way in exceptional customer service—and it means the world to us.

Why This Award Matters

At Property Genius, we’ve spent years building a knowledge base that serves as the backbone of our customer support. We’ve written tens of thousands of words across nearly 100 articles, covering every possible procedure, FAQ, and scenario our tenants and landlords might encounter.

Our goal has always been simple:

✅ Empower our customers with the knowledge they need, when they need it.

✅ Support our staff with a shared, ever-growing resource of best practices.

✅ Enhance customer conversations, providing context and opening up new lines of thought.

✅ Power our in-house AI, ensuring our chat platform delivers smart, relevant answers instantly.

It’s been an invaluable tool—not just for our customers but for our entire team. To have our work recognised at this level is truly humbling.

What Makes a Knowledge Base Expert?

Front explains it best:

Our Knowledge Base Experts have intuitive help centres with thoughtful category design and thorough articles to make it easy for customers to self-serve.

With customer expectations higher than ever—and 79% of people willing to switch providers for a better experience—we believe a clear, accurate, and well-structured knowledge base is essential. It’s not just about answering questions; it’s about empowering our customers to make informed decisions.

This award is a reflection of the hard work, dedication, and passion of our entire team.